With care
for one another.

House rules

Guests and staff accept the house rules of Iluska Vendéglő and Vendégház by entering the premises or booking restaurant, event or accommodation services.

General rules

1. The premises are private property. The operator sets the conditions of use in these house rules.
2. Illegal, offensive or indecent activities and conduct likely to cause fear or outrage are prohibited throughout the premises.
3. Everyone must respect the dignity and personal rights of the staff.
4. The owner may refuse admission to, or immediately remove, people who behave disruptively or fail to follow the house rules.
5. Use the buildings and equipment as intended and observe fire and accident prevention rules.
6. The provider accepts no responsibility for damage or accidents caused by improper use.
7. Guests and staff must report damage they cause to furnishings or equipment and reimburse its cost.
8. The owner accepts no obligation to compensate for damage arising from events outside their responsibility, such as natural disasters, hail, fire or power failure.
9. Smoking and naked flames are strictly prohibited indoors. Smoking is permitted only in designated areas.
10. If action is taken against the provider because of a breach of the law, the responsible person must reimburse the resulting costs. A report and further proceedings may follow.
11. Guests bring belongings and valuables at their own risk. The operator accepts no responsibility for their safekeeping, damage or valuables left behind.
12. Please hand lost property to our staff.
13. Minors may remain on the premises only with an accompanying person, who is responsible for their conduct and compliance with the rules.
14. Some objects and plants on the premises may be hazardous or poisonous. The operator accepts no responsibility for injury or damage resulting from improper use.
15. Please direct suggestions and requests to the restaurant or business manager.

Restaurant and spa access

Guests arriving from the street without a spa ticket may use only the restaurant services. Access to the pools or spa through the restaurant is not permitted. Bathing requires a valid ticket or wristband from the main ticket office and use of the official entrance. Unauthorised access may result in exclusion, a surcharge and removal from the restaurant; the specific consequences are set by the spa and restaurant house rules.

Restaurant services

1. Inform staff of food intolerances, allergies or other conditions relevant to dining when booking, or at the latest on arrival.
2. The existing house rules state that the operator accepts no responsibility for reactions or illness arising from food intolerance, allergies or other conditions.
3. All guests must observe order and cleanliness.
4. Guests may enter and remain only in clean, well-kept clothing appropriate to the occasion.
5. Equipment, decorations and plants belong to the restaurant. Taking them is theft. Guests are liable for damage; for group events, the group leader is responsible.
6. Please settle your bill and leave the whole restaurant by closing time. Current hours are shown on the website and at the entrance.
7. Bringing in or eating food bought elsewhere is prohibited. The operator may require its removal and ask a guest to leave if they refuse.
8. The operator may suspend terrace service when weather, including wind, rain or thunderstorms, affects service.
9. Alcohol must not be served to guests under 18.
10. We do not serve guests who are intoxicated or under the influence of drugs.
11. Children must be accompanied in the restaurant. The accompanying person is responsible for their behaviour and compliance with these rules.
12. Staff may ask disruptive guests or those breaching the rules to stop and, if this fails, remove them from the restaurant.

Accommodation

1. Air conditioning may be used only while guests are in the room, with windows and doors closed.
2. When leaving the room, switch off the air conditioning and lights, turn off water, close windows and lock the door.
3. Report any room problem to the host immediately during your stay. The existing house rules state that later complaints cannot be accepted.
4. To respect guests and neighbours, noise, playing music and loud recorded music are prohibited from 22:00 to 8:00.

Shared spa admission rules

Guests arriving from the street without a spa ticket may use only the restaurant services. Access to the pools or spa through the restaurant is not permitted. Bathing requires a valid ticket or wristband from the main ticket office and use of the official entrance. Unauthorised access may result in exclusion, a surcharge and removal from the restaurant; the specific consequences are set by the spa and restaurant house rules.